Returns & Exchanges

At Glenmorangie, we strive for perfection in every bottle, but if your order arrives damaged or incorrect, we offer a 14-day return window for unopened products. Due to the nature of our food and spirit items, we cannot accept returns on bottles that have been opened or tampered with.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated concierge team via the support portal with your order number and a brief explanation of the issue.

• 2.
  Quality Verification

  For damaged or faulty items, please provide high-resolution photographs of the packaging and the seal to expedite the authentication process.

• 3.
  Secure Packaging

  Once approved, carefully repack the item in its original Glenmorangie presentation box and outer shipping carton to ensure safe transit.

• 4.
  Refund Processing

  After our cellar team inspects the returned item, your refund will be issued to the original payment method within 5 to 7 business days.